Cancellation and Refund Policy – In-Person Appointments
Deposits:
A non-refundable deposit (20-50% of the total fee) is required to confirm all bookings. The balance is payable at the commencement of the appointment.
Client cancellations:
In the event of a client cancellation:
>48 h notice: deposit refunded less £20 administrative charge.
24-48 h notice: 50% of the deposit forfeited.
<24 h notice or no-show: full deposit forfeited.
Rescheduling within 30 days is permitted once, subject to availability; the original deposit is applied to the new date.
Provider cancellations:
Full deposit refunded and priority rescheduling offered at no extra cost.
Force majeure:
Events beyond either party's control will be resolved by mutual agreement, normally via full refund or rescheduling.
Extensions and extras:
Additional time is offered only if the schedule allows and must be paid before the extension begins. Extra services are to be discussed and agreed upon in advance, not during the booking. These must be paid for before the booking begins.
Refund method:
All refunds are returned via the original payment channel and are initiated within three to five business days once approved.
No variation to this policy is valid unless confirmed in writing.